What products do you sell?

We offer infection control consumables, including hygiene monitoring equipment, allergen and micro-organism detection tests, cleaning supplies, glassware washing solutions, hand hygiene products, benchtop autoclaves, and air purifiers.

How do I place an order?

Orders can be placed via our e-commerce website or by contacting us directly through email or phone.

Do I need an account to place an order?

No, you can use guest checkout. However, creating an account lets you track orders, view history, and access exclusive deals.

Do you sell to the general public?

Yes! We sell to the general public as well as to registered businesses and institutions.

How do I contact customer support?

You can reach out via our website's contact form, email or phone. Our Customer Service Team is available Monday to Friday, 8:30 am to 5 pm.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Klarna, Clearpay, and business accounts.

Do your prices include VAT?

Prices displayed exclude VAT by default. When you checkout, VAT will be shown separately.

Where can I find my order number?

You can find your order number in the confirmation email sent after your purchase. You can also view your order details by signing into your account.

What are your delivery options?

Estimated delivery within 1-5 working days (excluding bank holidays and weekends). Orders placed after 3pm will be processed the next working day.

Can I track my order?

Yes. We use InExpress for order shipping and you’ll receive a tracking number in your dispatch confirmation email that you will receive from InExpress.

Do you deliver internationally?

Currently, we are only able to ship orders within the UK. However, for businesses requiring international delivery, we may be able to assist. Please get in touch with our team to discuss your specific requirements.

What should I do if my order doesn’t arrive?

Contact our support team if your order hasn’t arrived within the expected timeframe.

How will large volumes of chemicals be shipped?

For large volumes, such as 200L of chemicals, we ensure safety and compliance by shipping them in pallet bunds. Once the chemicals are used, we will collect the empty bunds for responsible handling and reuse.

Do you deliver to the Scottish Highlands?

Yes, we deliver to the Scottish Highlands. However, please note that deliveries to this region may be subject to a delivery surcharge due to additional logistic considerations. For specific details about costs, or to confirm of your location is affected, please email our support team and we’ll be happy to assist.

What is your returns policy?

We want you to be completely satisfied with your purchase from Sychem Direct. If you need to return an item for any reason, we will handle each case individually to ensure the best possible outcome. Please contact us at support@sychemdirect.co.uk with details of your order, and our customer support team will assist you in processing your return.

What happens if I receive a damaged or incorrect product?

If you receive a product an incorrect or damaged product, please contact us via email or phone within 48 hours of receiving your order. We’ll assess the issue on a case-by-case basis and arrange a refund or replacement if appropriate.

Can I cancel or change my order after placing it?

f you need to cancel or change your order, please email us as soon as possible for assistance. If your order has already been processed, we may be unable to make changes or cancel it.

Can I request Safety Data Sheets for products?

Yes, Safety Data Sheets are available for download on individual product pages or upon request.

How do I choose the right product?

Our team is here to help. Contact us for guidance tailored to your needs.

Are your products certified for use in regulated environments?

Yes, all products comply with relevant regulations. Certification is available upon request.

Do you offer discounts for bulk purchases?

Yes, discounts are available based on order volume. Contact our sales team for a quote.

What is the lead time for bulk orders?

Lead times vary by product and order size. Contact us for details.

Do you offer supply chain accounts?

While we offer general and specialist supply chain accounts, please get in touch with the team for tailored assistance.