What products do you sell?

We supply a wide range of autoclaves, washers, and infection control consumables, including hygiene monitoring systems, allergen and microorganism detection kits, cleaning chemicals, laboratory detergents, and hand hygiene products.

How do I place an order?

You can place an order directly through our online shop, or by contacting our team via email or phone.

Do I need an account to place an order?

No, you don't need an account, as guest checkout is available. However, creating an account allows you to track orders, access your order history, and receive exclusive offers and discounts.

Do you sell to the general public?

Yes! We sell to the general public as well as to registered businesses and institutions.

How do I contact customer support?

You can reach out via our website's contact form, email or by calling +44 (0)845 644 6824. Our Customer Service Team is available Monday to Friday, 8:30 am to 5 pm.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Klarna, and direct payments from business accounts.

Do your prices include VAT?

All prices shown exclude VAT by default. VAT will be calculated and displayed during the checkout process.

Where can I find my order number?

Your order number will be included in your order confirmation email. If you have an account, you can also find it in your order history dashboard.

What are your delivery options & timeframes?

Standard delivery is estimated within 1 – 5 working days (excluding weekends and bank holidays). Orders placed after 3:00 pm will be processed on the next working day.

Can I track my order?

Yes! Once your order is dispatched, you'll receive a tracking number via email from our delivery partner, InExpress.

Do you deliver internationally?

Our standard service is UK-only. However, for international business orders, please contact our team to discuss bespoke shipping options.

What should I do if my order doesn't arrive?

If your order hasn't arrived within the expected timeframe, please contact our support team for immediate assistance.

How will large volumes of chemicals be shipped?

For bulk orders (such as 200L chemical containers), we deliver using secure pallet bunds. We also collect the empty bunds for safe and responsible reuse.

Do you deliver to the Scottish Highlands?

Yes, we deliver to the Scottish Highlands. However, please note that deliveries to this region may be subject to a delivery surcharge due to additional logistic considerations. For specific details about costs or to confirm if your location is affected, please email our support team, and we'll be happy to assist.

What is your returns policy?

We want you to be completely satisfied with your purchase from Sychem Direct. If you need to return an item for any reason, we will handle each case individually to ensure the best possible outcome. Please contact us at support@sychemdirect.co.uk with details of your order, and our customer support team will assist you in processing your return.

What happens if I receive a damaged or incorrect product?

If you receive a product an incorrect or damaged product, please contact us via email or phone within 48 hours of receiving your order. We'll assess the issue on a case-by-case basis and arrange a refund or replacement if appropriate.

Can I cancel or change my order after placing it?

If you need to cancel or change your order, please email us as soon as possible for assistance. If your order has already been processed, we may be unable to make changes or cancel it.

Can I request Safety Data Sheets for products?

Yes, Safety Data Sheets are available for download on individual product pages or upon request.

How do I choose the right product?

Our team is here to help. Contact us for guidance tailored to your needs.

Are your products certified for use in regulated environments?

Yes. Our products are compliant with relevant healthcare, laboratory, and regulatory standards. Certificates can be supplied on request.

Do you offer discounts for bulk purchases?

Yes, discounts are available based on order volume. Contact our sales team for a quote.

What is the lead time for bulk orders?

Lead times vary by product and order size. Contact us for details.

Do you offer supply chain accounts?

While we offer general and specialist supply chain accounts, please get in touch with the team for tailored assistance.